ACTIVITIES

We are always available for good, honest, advice on the various activities and trips open to you in Queenstown and will happily save you precious time and effort by making reservations from our office. We have a selection of brochures available in reception.  Please contact the Duty Manager for details.

ADDITIONAL REQUIREMENTS

If you require extra blankets, towels or toiletries please let us know.

APPLIANCES

Your studio/apartment is equipped with a hairdryer, Nutri-bullet, microwave, kettle, toaster, dish-washing machine, electronic safe, cook top and extractor fan.  Please refer to the individual page for the operation of these appliances. 

BABYSITTING

Queenstown Babysitting Services 027 247 2229 or info@babysittingqueenstown.com for all your babysitting requirements.

KITCHEN

Please do not fry food or cook foods with overly fragrant aromas.

The cutlery can be found in the recessed top drawer in the kitchen. The middle switch by the power point will turn on the stove top. Please use the extractor fan when cooking.

BREAKFAST:

We can provide a breakfast starter pack for your room for an additional cost, which includes fruit juice, fruit, bread, butter & spreads, yoghurt, cereal, milk.  These should be ordered via email or calling the Virtual Concierge on 03 442 9043.

CHURCH SERVICES

St. Peters Anglican Church - 03 442 8391
www.stpeters.co.nz

St. Josephs Catholic Church - 03 442 8414 
https://stjosephsqueenstown.co.nz/index.php/mass-times-2/

CREDIT CARDS

We accept the following major credit cards, Visa, MasterCard, American Express, as well as EFTPOS.

ROOM SERVICING

Your apartment will be serviced every other day between the hours of 9:00 am and 2:00 pm. Please contact us if you wish to arrange a more convenient time or place the ‘Do Not Disturb’ sign on your entrance door. If the ‘Do Not Disturb’ sign is on your door, no servicing will be provided to your apartment on that day.  Please let us know if you require extra towels or supplies on non-servicing days. 

DAMAGES/MAINTENANCE: 

We ask that you please report any damage to Reception as soon as possible after it has occurred. Should you spill something on the carpet or room furnishings, please inform us immediately so we can use the correct cleaning method to avoid further damage. Whilst we understand that accidents can happen, we do reserve the right to charge for damage and repairs as we seem appropriate.  Please report any maintenance issues to reception so they can be repaired as soon as possible.

DINING OUT:

Queenstown and the surrounding areas have restaurants for all budgets, tastes, from casual to the complete 9 course dining experience. We are happy to make suggestions or reservations for you.

DISHWASHING MACHINE:

Each apartment is equipped with a Fisher & Paykel dishwashing machine.  Operation instructions are provided on a separate page in this manual.

FOOD DELIVERY

For all food delivery services, of which there are many in Queenstown we ask that you instruct the service to deliver to the entrance and that you are greeting the delivery driver at the door to ensure other guests are not disturbed.  PLEASE DO NOT PROP OPEN THE FRONT OR SIDE DOORS, THESE MUST REMAIN CLOSED AT ALL TIMES.

HEATING & AIR-CONDITIONING

Individually controlled heaters and reverse cycle air-conditioning can be adjusted to suit your needs. All apartments have underfloor heating in the bathrooms.

LAUNDRY:

The laundry on the entry level floor has a washing machine and dryer for use of guests.  We provide sachets of laundry powder for your use. Laundry is free of charge. 

The laundry is available for guest use from 7am to 10pm. 

This is a self-service laundry, please ensure you remove your laundry when it is complete.  We take no responsibility for any damage caused to your clothing when using the machines or the removal of your laundry if you leave it unattended.  Please follow the instructions in the laundry for usage of the washers/dryers.

Each room is equipped with an iron and ironing board for your convenience.

LOST PROPERTY:

We may be able to forward items left behind if you provide us with an address. Lost property is disposed of after two months. Please note that all food and beverage items left in the apartments are disposed of once you have departed.

LUGGAGE STORAGE:

We are happy to store your bags for you before check-in or after check-out or between visits.  Whilst all care is taken, we take no responsibility for any damage to your belongings in our care.  Please do not leave any valuables in stored luggage.  We cannot store any perishable food items.

MOVIE THEATRE 

Please check movies and times at https://readingcinemas.co.nz/cinemas/all-sessions/Queenstown

PARKING

We have parking available on a first come first serve basis.  Larger SUV’s/Ute/s and Busses cannot be accommodated.  Please park your car in the allocated space for your apartment and park your car to allow others space to open/close doors.

RECYCLING

In keeping with our environmental policy, we encourage recyclable waste such as flattened aluminium cans, cardboard, plastic bottles (rinsed, no lids), glass jars and bottles, newspaper/paper, by providing bins in each apartment and on each floor.

SIRENS – DAY AND NIGHT:

Do not panic!  This is our Volunteer Fire Brigade being called to duty.  Most sirens are usually a false alarm, but this noise can be scary especially in the middle of the night.

SMOKING/VAPING:

Queenstown House Lakeside Apartments is SMOKE FREE and VAPE FREE.  All rooms are SMOKE FREE AND VAPE FREE areas, and if smoking or vaping does occur in a room, there will be a cleaning charge incurred and charged to your credit card.  

SNOW REPORTS

To view our ski field weather reports, go to NZSki.com or Cardrona.com

SUSTAINABLE PRACTICES

We are proud of our stunning location and ensure our business practices cover our environmental responsibilities: from keeping our guests warm, comfortable and providing excellent customer service to treating our employees fairly and with respect; and from protecting our environment and reducing our footprint to looking after and working with our community.

TELEVISION

All rooms have a smart tv with the ability to watch Netflix and OTHER STREAMING PLATFORMS USING YOUR OWN ACCOUNT.

WAKE UP CALLS 

Each apartments has an alarm clock.

VOLTAGE 

All plugs are 240V AC. Selections of adaptors are available during your stay.

SKI STORAGE

We request that snowboards, skis and boots are not kept in the rooms. The Ski storage cupboard is located in the downstairs guest laundry alongside the ski/glove drying racks.

SAFETY DEPOSIT 

An electronic safe is installed in each unit. Please follow the instructions on the separate manual page for operation instructions. Should you be unable to access the safe please contact the Duty Manager.